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1.5 BILLION REASONS TO GET STARTED

With a reach of 1.5 billion and counting globally, and 200 million users from India alone, it is WhatsApp’s ambition to become the leading chat-app-partner of choice for enterprises. Businesses can use the platform to drive conversations, carry out transactions and send out notifications to their customers with ease. Add to that rich messaging features such as images, emojis, location and files and you have your customer’s attention. Connect with ProMark to take your business on WhatsApp.

WHATSAPP BUSINESS SERVICES BY ProMark

Service Workflow

Drive conversational chatbots to gather information.

Integration API

Integrate your live systems to cater to customer needs

Chat Interface

Provide live support to your customers instantly

Knowledge Repository

Respond to your customers using AI

BPA manager

Automate processes with zero code development

NLP manager

support free from conversations to interpret requests

WHAT CAN YOU DO WITH WHATSAPP?

With the WhatsApp Business API, enterprises can create engaging customer experiences and steer a two-way conversation to their advantage in minutes.

Notify

Send out notifications eg. periodic account summary, policy expiry, delivery tracking information.

Execute

Carry out transactions such as travel bookings, rescheduling a delivery and account opening.

Retrieve

Retrieve account balance info, profile information, product warranty details, tracking services

Interact

Help customers with “How to" questions, "I am unable to" concerns, "Can I" clarifications and much more.

BENEFITS OF WHATSAPP BUSINESS API

Rich media messaging: With the option of rich media messaging you can notify, transact and converse with customers using WhatsApp’s many features showcased below.

  • Send and receive images (supports JPEG, PNG)
  • Send and receive audio (supports AAC, M4A, AMR, MP3, OGG, OPUS)
  • Sharing documents just became easier. Upload or receive documents in PDF, DOC(X), PPT(x), XLS(x) formats
  • Emote better with emojis and users can go one step further and share GIFs too
  • Need to share relevant content outside of WhatsApp? Share URLs with or without a preview
  • Maintain a WhatsApp event calendar – get updates on events sent and delivered
  • Your customer needs to locate a store or branch? Share and receive locations of a venue
  • Besides messaging users in regional languages you can also display text in bold, italics and strikethrough
  • Verified Business: When you set up a business account, you have to add a number, website and other details associated with your business that customers can easily access. This information has to be authorized by WhatsApp to verify the authenticity of the information. The Verified Business status is indicated with the prestigious green business verified icon that is testament to your authenticity. ProMark helps you attain this verified business symbol from WhatsApp so that your account is verified and authorized to send messages on behalf of your brand. Once your business is verified the Verified Name will be visible in the chat screens and chat list instead of the phone number, even if you do not have the number saved in the recipients address book.
  • Security: WhatsApp values the privacy and security of customer data. Messages between WhatsApp users are protected with an end-to-end encryption protocol so that WhatsApp themselves and any third party cannot get access to the message. This is done using an encryption key that only the sender and receiver exchange. All types of WhatsApp messages, whether it is a group chat, or a file, are protected by this security protocol. For added security, WhatsApp users also have the option to verify keys and WhatsApp servers have no access to this data. WhatsApp does not store messages once they are delivered, all message data in the WhatsApp Cloud is transient.