- Increase in first attempt delivery rates – ProMark can help you confirm the customer’s presence with a simple SMS or automated call. We have seen that including this as a part of your standard operating procedure improves your first attempt delivery rates by upto 15%.
- Reduction of manual efforts – By automating calls & SMS to confirm customer’s presence, or to confirm delivery or even to collect feedback, you can reduce human intervention which reduced manual efforts by to 70%.
- Safeguarding customer privacy – When you connect delivery personnel with your customers via ProMark, there is no real for either party’s phone number to be revealed. This process of number anonymisation or number masking helps save customer privacy.
- Real time tracking of deliveries and inventory – Once a delivery is done or a reverse pick up is completed, the delivery agents can update the status of the action in real-time. This can happen over a simple IVR based phone call and doesn’t need internet connectivity.
- Saving operational efforts on call reimbursements – when calls are routed via ProMark VMN number, you can save efforts on manual reimbursements for calls made by your agents. This is saves time, cost and the eliminates the possibility of misuse of company phone numbers.
